Planning Your Visit

Your journey to relaxation begins before you arrive

At Balance Day Spa, we believe your experience should feel effortless from the very beginning. Whether you're planning your first visit, scheduling your favorite treatment, or celebrating a special occasion, we're here to make every step simple and enjoyable.

Here are a few helpful things to know as you prepare for your visit

How do I schedule an appointment?

Your moment of balance is just a few clicks away! You can conveniently book online or call our Guest Services team at (336)574-2556.

We recommend scheduling in advance to secure your preferred service, provider, and appointment time. A credit card is required to reserve your appointment, and all appointments are subject to availability.

Can I purchase a service now and schedule it later?

Absolutely! You can purchase a service credit and schedule your appointment when you're ready to enjoy a little self-care.

Our Guest Services team can assist you with your purchase and future reservation.

Can I request a specific service provider?

Of course! We want you to feel completely comfortable during your visit. You're welcome to request a specific massage therapist, esthetician, or nail professional.

You may also request a male or female massage therapist. We'll do our best to accommodate your preferences, subject to availability.

What if I need to cancel or reschedule my appointment?

We understand that plans sometimes change. We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a cancellation fee. No-show appointments are subject to a charge of 50% of the full-service value.

Spa package appointments not canceled or rescheduled within the required notice period may result in forfeiture of the scheduled package services.

We appreciate your understanding, as this allows us to respect our service providers' time and offer appointment availability to other guests.

How early should I arrive?

We recommend arriving 15 minutes before your scheduled appointment to allow time to check in, get comfortable, and begin unwinding.

If you're visiting us for the first time, please complete any required intake forms before your appointment whenever possible.

What happens if I'm running late?

We understand that unexpected delays happen! If you're running behind, please give us a call.

To respect the appointments of other guests, late arrivals may result in a shortened service. The full-service price will still apply.

What if I'm feeling sick on the day of my appointment?

Your well-being and the health of our team and fellow guests are important to us.

If you're experiencing a fever, contagious illness, or aren't feeling well, please contact our Guest Services team before your appointment to discuss rescheduling options.

Our standard cancellation policy applies, and exceptions may be considered on a case-by-case basis.

Do you offer couples massages?

Yes! Whether you're celebrating a special occasion or simply enjoying some well-deserved time together, our couples massage experience is a wonderful way to relax and reconnect.

Two guests can enjoy their massages side by side, each with their own massage therapist.

We recommend booking in advance, as couples appointments depend on room and provider availability.

Can I book a spa day for a group or special occasion?

We would love to help you celebrate!

From birthdays and bridal celebrations to girls' days and special gatherings, our Guest Services team can help coordinate a memorable spa experience.

Can children and teenagers receive spa services?

We welcome younger guests ages 14 and older for select treatments, with parental consent and supervision requirements.

Facials

Ages 14–15: A parent or guardian must remain in the treatment room.
Ages 16–17: In-person parental consent is required, and a parent or guardian must remain on the premises.

Massages

Ages 14–15: In-person parental consent is required, and a parent or guardian must remain in the treatment room.
Ages 16–17: In-person parental consent is required, and a parent or guardian must remain on the premises.

Nail Services

Ages 14–15: A parent or guardian must remain in the treatment area.
Ages 16–17: In-person parental consent is required. A parent or guardian is not required to remain in the treatment room.

Additional restrictions may apply to certain services.

Can I visit either Balance Day Spa location?

Absolutely! We welcome you to enjoy your spa experience at either our Greensboro or Kernersville location.

Our Guest Services team will be happy to help you find the location, service, and appointment time that works best for you.

Ready to find your balance?

We look forward to welcoming you.

Book Your Spa Experience

Questions? Call (336) 574-2556.