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Spa Etiquette

SPA ETIQUETTE

-Ask for a tour of the facility if you’re a new client.

-Turn off cell phones while in spa area.

-Enjoy complimentary refreshments and snacks.

-If changing into a robe, undress to your comfort level.

-Speak up about what you want or need.

-Leaving a 15–20% tip is customary, but not required.

-Prebook your next appointment before leaving to ensure future availability.

-For the safety of your children, and as a courtesy to other clients, children are not permitted in the spa unless they are receiving a service. Children are not to be left unattended.

-Cancellation Policy: We require a credit card or gift card to guarantee all appointments, and we must receive at least a 24 hour cancellation or modification notice or a 50% fee will be charged for each service.

-Please arrive 15 minutes prior to your first appointment. Late arrivals will be charged for the full service scheduled, even if the services have to be shortened due to the late start time.

-Refunds are only given on unopened products within 30 days of the purchase date. No refunds are given on gift card purchases.

-Unsure what service is best for you? Just ask one of our Wellness Advisors.